arhaus customer service complaints

The customer service of the entire company is appalling. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. We also purchased 6 leather:tacked dining chairs recently. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. They told me they dont cover surface issues, are you kidding me? You can prob get a $800 sofa on Wayfair thats better quality. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. The last popular pick for Arhaus shoppers is their collection of lighting pieces. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. How am I supposed to do that myself? You can also visit one of our stores. I purchased a lamp through Arhaus. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating They have gorgeous unique quality pieces at affordable prices. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Slipcovers: Arhaus vs. Ballard. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? He offered different seating options to match the table within our budget. Some links on Slumber Search are referral links. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. When they delivered in Nov 2021 they were the wrong chairs. It was purchased during a very good sale at the store. work. I agree with all of the 1-star comments. Request your free catalog. Overall I am I giving this a 4 star because of Tricia. they should focus and lean more about the customer service. I have spoken to numerous managers, concierge managers and etc and so far nothing. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. I love my new couch and the great customer service that accompanied it. No one in the store claimed to know anything about the issue that had been going on for 3 months. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? Its total bs. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! I was not told this at order time. Your experience can help others make better choices. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Once you've made your decision, send back the rug swatches within 14 days for a full refund. We are extremely happy with the items we purchased -- top quality and beautiful style. Known for their sleek online experience and modern styles, they also have 71 locations across the US. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. A 10% restocking fee will be applied. It's perfect for our Great room. Spent $13,000 on a custom leather sectional. The deliveries went smoothly and my purchases arrived quickly. They were delivered yesterday, and three out of the six had scratch marks on the legs. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. He's the complete opposite. I'm thrilled Arhaus has come to San Diego!! I would not recommend this place. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Great customer service. Anyone would miss this. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. She help really helped me through the process. It is your responsibility to inspect your product upon delivery. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Andrea and Chris are amazing. It is unacceptable the way Arhaus treats their paying customers. All quality and service has been phenomenal. Reduce the excessive fees charged for returns. Customer service's response was that normal wear is not covered. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Can I request delivery on a Saturday or Sunday? It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. I just agreed to take the wrong color and one brok on delivery. We spent close to $75k at this store and purchased their warranty on the furniture. They're awesome! I emphatically recommend that you shop elsewhere. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. When this store opened we would frequent from time to time. The furniture is decent at best but totally not worth it with such poor service. This chandelier was stunning but I knew it would be a fortune, but I was wrong. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Definitely will be back. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Im gonna file a complaint with the attorney generals office. DO NOT BUY the worry-free protection. Please see our Measuring for Furniture Delivery guidelines. The sales manager, Linda treated me like I was the one at fault. I asked for 10% considering I spent all night upset with my experience. I would suggest that no one buy any product from this company. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. The prices are very competitive and the staff is stellar! Tracy worked with me and was very pleasant to deal with. Not to mention terrible quality. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. DUTIES AND RESPONSIBILITIES STAY AWAY. Purchased two new pieces for our new apartment. I contacted Arhaus service and discovered that the warranty was only thirty days. More info. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. I spend about $5k to purchase the patio furniture last December. No problem -- they were sending a new cover. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. The retail prive was around $6,000. My quality and service experience has been much better at Williams Sonoma brands and CB2. I purchased a garden stool in October of 2022 that was delivered in November. See how it all works here. They were both delivered a week later. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). They sent one email in May to say my order was processing. Luckily for us, Alyssa, the store manager, took over our account. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. Would definately recommend the store and their delivery again! If you don't want to deal with headaches, order everything online!! and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. They sure asked me to pay for the furniture right away. Companies can ask for reviews via automatic invitations. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" We are talking about approx 1k on an order of over 20k. and it was a wrong size, of course. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. Dont buy from Arhaus. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. May all benefit! The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! You won't be disappointed. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. We purchased 2 dining table end chairs in Feb 2021. We'll be back! I do and I don't like this place. Arhaus is a handcrafted furniture brand that was founded in 1986. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. Note: Pricing on floor samples and at Arhaus Loft locations may vary. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Beautiful store with an impressive selection of unique but current furnishings and accessories. I mailed. Clearance Items (marked Last Chance! Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Please see our Measuring for Furniture Delivery guidelines. She said she had just the the item. Resolution went from November to December to you guessed it January. Key Responsibilities. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Sales rep did further investigation and it seems that my order has not been processed at all! I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. To be removed from our postal mailing list, unsubscribe here. Thank you, Arhaus, and the great sales, delivery and customer services teams. Return Policy: 14-60 Days With Restrictions. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! I never received any paperwork from them confirming my purchase. We want you to love your new piece as much as we do. Are all of your products available online? I will definitely be going back. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. 14 days: Many of our pieces are hand-crafted from natural materials. that's how i felt and I never recommend to buy furniture from them. Join the 39 people who've already reviewed Arhaus. $2650 and after 7 months, we still cant use the sleeper. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. They refunded Le the wrong amount and sent a bill! Know what you want before you order but seriously you can't go wrong buying at Arhaus. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Debra answered all our many questions and offer good advice. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Never got it. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Thank you again! I am by nature indecisive and Cheryl made my decisions effortless. I wanted the space to have a totally different vibe than my home. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. I requested new back cushion, fabric only, and was told No. Much better service from both. It was a custom piece so it took quite some time to come in (which was expected). This new rep stated she will contact me by the end of the week once she hears from UPS. They promised a discount. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Our sales associate was Daniel and he was very good sales person at that time. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Where can I find more information about my Arhaus Credit Card account? 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. I called to check on the order since we are entering the second week of April. If I place my order, can you hold my items at your warehouse? Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. Even worse than this, I cannot get straight answer from the salesperson. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. They have a huge selection of their furniture and are more than willing to help you every step of the way. Additional information about Delivery & Shipping. We've decided to keep it although we're not really happy with what we got. I want to escalate past the store manager, but they will not provide a contact. Don't waste your time. I recently purchased a dining room set from this store location. Run don't walk away from Arhaus! Love my Pearson Gallery bedroom set. Purchased a gorgeous dining table and chairs as well as a unique coffee table. I should have looked here first but it was just a small purchase. The people we dealt with at Arhaus were very nice but the product lacks. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. I tried several times to order them, each time being told that I would definitely get my chairs. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Tracy has been so professional through out the whole experience. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. Most of our products and custom options are available online, however not all pieces are shown. Slumber Search is supported by readers. I called Arhaus a week and a half later. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Looking forward to replacing our coaches next. It goes against our guidelines to offer incentives for reviews. If it's your first time visiting this sign in page, you'll need to create a new account to continue. How do I request a catalog or sign up for email or remove my name from your mailing list? The shipping invoice lists WF038-8 Silk Road Sandals - 8 Please send all requests to [emailprotected]. Furniture shopping is an oftentimes tedious and mundane task. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Hudson, OH. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. I had been looking for a while and when I found this set I fell in love. A The phone number for Arhaus is: (913) 663-0250. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Read trusted and proven furniture store reviews from thousands of real customers. . So we have one and they are still in the process of getting me the replacement for the broken chair. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. We will definitely be repeat customers. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. So far non of it has fixed our issue. The new Arhaus store in Colorado Springs is horrible. She has a flare and creative abilities which we appreciated. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Debra Cleare helped us with bedroom furniture, accessories and tables. And non of the back rests held shape they sagging and about 1/2 full now. Thank you Michael and Sandi Trish and Bob. Insane. The least they can do is have great customer support for the prices they charge. From looking at other recent reviews on various forums I'm not alone. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. We ordered six leather dining room chairs. They said "we rarely get delays." With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! To be added to our postal or email mailing list, sign up here. My wife and I discovered Arhaus long before we had a house to put any furniture. Not worth it, they dont stand by warranty. Had a very helpful designer who gave us numerous options and ideas. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Cannot be returned. Delivery time is problematic with this company. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. I chose new ones. Step 1: Dig deeper by asking the right questions It is always a broken promise. Great experience. The delivery was on time and the associates were extremely professional. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. I had almost same bad experience as the folks put one star. Poor customer service. We want you to love your new piece as much as we do. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. Here are 8 tips for writing great reviews.

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